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- When will I get my tracking number?
Option 1: Click here and provide your order information to check the order status.
Option 2: Check your fulfilled confirmation to get the tracking number. You can check the tracking details with that.
- I have cancelled my order. When will my money be available again?
If you have cancelled your orders, then we will refund what you paid for your order but not the delivery charges (fee & tax where applicable) within 5 business days.
If the funds have not been released after 7 working days then please get in touch with the Customer Care team and we’ll look into it further for you.
- How do I return an item?
Currently, we do not have policies regarding the return of an item.
If you are having issues with your purchases, please contact us within 30 days from your order confirmation date via email@example.com chat box for further assistance with your order number and the problem details. Our Customer Service team will review your request and send back prompt solutions such as a refund or a replacement.
- How do I request for a new replacement?
To proceed with the replacement quickly, please include a photograph demonstrating the issue and send it to firstname.lastname@example.org for further assistance.
Kindly noted: We can only handle your claims if we’ve received the information within 30 days from order date. If you’ve placed the products for more than 30 days, your claims might be refused.
- How long does delivery take?
Processing time for personalized items may take longer than normal, from 5 to 7 business days. Once the shipment is loaded on the plane, estimated delivery is 5-8 business days for the United States, and 7-14 business days for other countries.
Please note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as delays in holiday seasons. Due to the Coronavirus COVID-19 outbreak, the shipment may take longer.
- What do I do if I receive a faulty item in my order?
Please contact our Customer Care team with the order number and the incorrect item’s name and photo. The team will sort out any issues with incorrect items straightaway.
- I am missing a product from my order, what should I do?
We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will get back to you within 24 hours.
- Why are my items shipped separately?
If your order contains a variety of products, your items may be split up during the manufacturing process which leads to separate shipments. (Rest assured that you’re only charged one combined shipping fee for all the items in your order during checkout)
Due to the different processing times and shipping locations, we are unable to combine shipments. You will receive a shipping notification for each shipment in your order.
If you wish to cancel or change your order details, please contact us within 12 hours upon confirmation of the order via email@example.com or live chat box, our Customer service representative will check and confirm if you still can cancel.
Please keep in mind that any cancellations after 12 hours upon approval of the order will no longer be allowed.
If you cancel your order, we will refund what you paid through PayPal within 5 working days. For more information on how to return your order check our Shipping and Return
- What do I have to pay for an order?
Your total payment = product prices + shipping fee + tax
– If you have discount code, it will be applied to product price subtotal
– Shipping fees are different for each location.
– Tax is only required in some countries, detailed explanation can be found in Shipping and Delivery FAQs.
– Kindly double-check your total amount on the Checkout page before placing an order.
- What do I have to pay for an order?
- I have an incorrect item in my order, what should I do?
Please contact our Customer Care team with the order number and the incorrect item’s name and number. The team will sort out any issues with incorrect items straightaway.
- Can I amend my order with you after I have placed it?
You have up to 12 hours to amend your order from the time your order is completed through email. Once the 12-hour period has passed, it’s too late for you or our Customer Care team to amend your order. Please contact our Customer Care team as soon as possible.
- Payment Methods
We accept the following methods of payment:
Credit/Debit cards (VISA, MasterCard, AMEX)
Direct bank transfers
Cash on delivery